Is The Gap Between Customer Service and Customer Experience Limiting Your Market Share?
IIs customer loyalty dead? Is there any way for manufacturers and distributors to win the loyalty of their customers? Or are there simply [...]
Building Better Customer Moats: How Channel Partner Collaboration Can Increase Loyalty and Share-of-Wallet
In today's fast-paced and ever-changing business environment, distributors and manufacturers must understand their customers and their needs to create a defensible market position. [...]
B2B Customer Interactions Are Down 40%. It’s Not Just You.
https://youtu.be/R6rzVBpInmA The challenges distributors are facing as they head into 2023 are too numerous to count. Watch James Dorn and J Schneider break [...]
It’s Time to Make Strategic Business Agreements More Strategic
This article was originally published by Modern Distribution Management (MDM) and is used here with permission. For more than 50 years MDM has provided [...]
Is The Self-Service Customer Choosing Your Brand?
https://youtu.be/cyPri5xxlgI More industrial manufacturers and distributors are enabling end-users with self-serve programs like onsite vending, digital ordering, EDI, and online product training to [...]