Customer Retention Archives - Page 6 of 7

The Benefits of B2B Voice of Audience Research

https://youtu.be/ooDf-362cAU Is your company betting on random anecdotal feedback to make big decisions? When done right, voice of audience research provides the solid foundation needed to make better strategic decisions and gain a competitive advantage. Video Transcript: James Dorn: I got to say, distributors are tired of hearing about all the threats that are facing their business. You know, the folks I talk to, John, they are just saying, "Listen, I understand all the things that are threatening our business, what I don't understand as clearly is how do I start [...]

The Benefits of B2B Voice of Audience ResearchJames Dorn2023-01-31T15:51:26-06:00

Is The Gap Between Customer Service and Customer Experience Limiting Your Market Share?

IIs customer loyalty dead? Is there any way for manufacturers and distributors to win the loyalty of their customers? Or are there simply too many competitors in the marketplace today to merit any real effort to gain and maintain loyal customers? At Dorn Group, we firmly believe that customer loyalty is not dead. The key to revitalizing this relationship is for manufacturers and distributors to understand and improve the customer experience. https://youtu.be/CG8BDOvt6K0 What is customer experience? It encompasses the entire journey a customer goes through, from pre- to post-purchase. For manufacturers [...]

Is The Gap Between Customer Service and Customer Experience Limiting Your Market Share?James Dorn2023-03-09T11:46:38-06:00

Building Better Customer Moats: How Channel Partner Collaboration Can Increase Loyalty and Share-of-Wallet

In today's fast-paced and ever-changing business environment, distributors and manufacturers must understand their customers and their needs to create a defensible market position. To protect your market share and customer base, it is critical for your business to create a system that encourages customers to repeatedly return to your product or services. https://youtu.be/-XoRSNbcJwE Keeping your customers from going to your competitors requires that you build a strong moat around them – a defensible position from which you can defend what you have already built. How do you boost customer loyalty? What [...]

Building Better Customer Moats: How Channel Partner Collaboration Can Increase Loyalty and Share-of-WalletJames Dorn2023-03-07T12:03:10-06:00

B2B Customer Interactions Are Down 40%. It’s Not Just You.

https://youtu.be/R6rzVBpInmA The challenges distributors are facing as they head into 2023 are too numerous to count. Watch James Dorn and J Schneider break down the top 5 priority threats. Read more about the evolution of B2B channel sales and actionable ways distributors can stay relevant and grow. Follow Dorn on LinkedIn for more channel strategy and insights for industrial manufacturers and distributors. Video Transcript: James Dorn: So if you're a distributor, your account managers are having 40% fewer meaningful interactions with your customers. That is an alarming amount. J Schneider: I [...]

B2B Customer Interactions Are Down 40%. It’s Not Just You.James Dorn2023-01-31T15:44:15-06:00

It’s Time to Make Strategic Business Agreements More Strategic

This article was originally published by Modern Distribution Management (MDM) and is used here with permission. For more than 50 years MDM has provided industry leading content for B2B Manufacturers and Distributors. We highly recommend becoming an MDM Premium subscriber. By John Gunderson and Steve Gettleman They say a strong economy hides a lot of dysfunctionalities in a company. But when the going gets tough, it becomes easier to determine who your most valuable partners really are. With the economy potentially softening, manufacturers and distributors will need to put all their cards on [...]

It’s Time to Make Strategic Business Agreements More StrategicNeil Ruffolo2024-03-06T16:06:48-06:00