Customer Experience Archives - Page 3 of 6

The Power of Qualitative Analytics

James Dorn and Tom Gale explore how to collect qualitative data to ensure distribution associates are in tune with what their end customers most value. Listen to this episode of The MDM Podcast now: James Dorn is a regular guest on The MDM Podcast. Listen on your favorite podcast platform. Thoughts? Questions? As always, feel free to reach out to talk in greater depth about these and other issues impacting your business. Podcast Transcript: Tom Gale: Welcome to this edition of MDM's Quicktake. I'm Tom Gale. My guest [...]

The Power of Qualitative AnalyticsJames Dorn2023-06-19T10:22:25-05:00

Maximizing New Product Introduction ROI

https://youtu.be/LUBnEuXKM1Q Industry experts James Dorn, John Gunderson, J Schneider, and Jim Perdue delve into the latest trends and best practices for New Product Introduction (NPI) in the B2B space. Gain valuable insights on critical topics such as budget allocation, product vitality, and revenue growth, backed by the latest survey results. Discover the strategies and tactics that successful companies are employing to stay ahead of the curve and drive sustainable growth. Whether you are a distributor or manufacturer, this discussion is a must-see for anyone looking to optimize their NPI [...]

Maximizing New Product Introduction ROIJames Dorn2023-05-19T15:05:54-05:00

How Legacy Commercial Team Silos Hurt Customer Experience and Hinder Sales

https://youtu.be/sDhrPhmEjT4 Customers don't care about your legacy silos. They want a seamless experience throughout the buyer journey. Watch Larry Wegner, Jim Perdue, John Gunderson and James Dorn talk about the benefits of cross-functional commercial team cooperation. Thoughts? Questions? As always, feel free to reach out to talk in greater depth about these and other issues impacting your business.

How Legacy Commercial Team Silos Hurt Customer Experience and Hinder SalesJames Dorn2023-05-19T15:01:22-05:00

3 Essential Components of a Successful E-Commerce Strategy

https://youtu.be/C-TLtHQjsPw An exceptional digital buyer experience takes more than just the right software. Watch James Dorn, Jason Capshaw and John Gunderson discuss the intersection of people, processes and technology in a successful e-commerce strategy. Thoughts? Questions? As always, feel free to reach out to talk in greater depth about these and other issues impacting your business.

3 Essential Components of a Successful E-Commerce StrategyJames Dorn2023-03-17T08:56:48-05:00

3 Barriers To A Successful E-Commerce Strategy Implementation

https://www.youtube.com/watch?v=4CFpDQiYJtQ The B2B e-commerce customer experience should be at least as easy as contacting an account manager. Watch James Dorn, Jason Capshaw and John Gunderson share what prevents many distributors from realizing the potential value of an investment in tech. Thoughts? Questions? As always, feel free to reach out to talk in greater depth about these and other issues impacting your business.

3 Barriers To A Successful E-Commerce Strategy ImplementationJames Dorn2023-02-23T10:20:31-06:00