Is The Gap Between Customer Service and Customer Experience Limiting Your Market Share?
IIs customer loyalty dead? Is there any way for manufacturers and distributors to win the loyalty of their customers? Or are there simply [...]
Building Better Customer Moats: How Channel Partner Collaboration Can Increase Loyalty and Share-of-Wallet
In today's fast-paced and ever-changing business environment, distributors and manufacturers must understand their customers and their needs to create a defensible market position. [...]
Fact or Fiction? Suppliers Are Providing Distributors More Value Today Than 5 Years Ago
Are suppliers really providing distributors with more value today than they were five years ago? We’ve heard people talking about this topic, so [...]
B2B Customer Interactions Are Down 40%. It’s Not Just You.
https://youtu.be/R6rzVBpInmA The challenges distributors are facing as they head into 2023 are too numerous to count. Watch James Dorn and J Schneider break [...]
Your Customers Have Already Reset Distribution’s Value in the Channel
This article was originally published by Modern Distribution Management (MDM) and is used here with permission. For more than 50 years MDM has provided [...]